FAQs:

📌 Account FAQs

1️⃣ How Do I Create an Account?

To create an account:

  1. Click on the "Login" or "Create Account" button in the top right corner.

  2. Enter your email and create a password.

  3. Click Sign Up to complete the process.

2️⃣ I Forgot My Password. How Do I Reset It?

  1. Click on “Forgot Password?” on the login page.

  2. Enter your email and click Submit.

  3. Check your email for a password reset link.

  4. Follow the instructions to set a new password.

3️⃣ Can I Change My Email Address?

Currently, you cannot change your email from your account. If you need to update it, please contact our support team.

4️⃣ How Can I Check My Order History?

  1. Log in to your account.

  2. Click on "My Orders" in your dashboard.

  3. You'll see a list of all your past and current orders.

5️⃣ My Account is Locked. What Should I Do?

If your account is locked due to multiple failed login attempts, wait 30 minutes and try again. If you still can’t access it, contact our support team.

6️⃣ How Do I Delete My Account?

If you want to delete your account, contact our customer support at [Support@lushclothes.com] and request account deletion.


📦 FAQ for Managing Deliveries

Here are some frequently asked questions (FAQs) about managing deliveries for your Shopify store. You can add these to your FAQ page or footer menu under "Shipping & Delivery."

🚚 Delivery & Shipping FAQs

1️⃣ How Long Does Delivery Take?

Delivery times vary depending on your location:

  • USA: 5-10 business days

  • Canada & UK: 7-12 business days

  • Other Countries: 10-20 business days

📌 You’ll receive a tracking link once your order ships.

2️⃣ How Can I Track My Order?

You can track your order by:

  1. Clicking the tracking link in your shipping confirmation email.

  2. Visiting our Order Tracking Page and entering your order number.

3️⃣ What Should I Do If My Order Is Delayed?

If your order hasn’t arrived within the estimated time, please:

  • Check the tracking status.

  • Contact the shipping carrier for updates.

  • Reach out to our support team at [your email] for help.

4️⃣ Can I Change My Delivery Address After Placing an Order?

Yes! If your order hasn’t shipped yet, contact us within 24 hours to update your address.
📌 Once the order is shipped, we cannot change the address.

5️⃣ Do You Offer Express Shipping?

Yes! We offer express shipping for select locations. Shipping costs and delivery times will be shown at checkout.

6️⃣ What If My Package Is Lost or Stolen?

If your tracking shows "Delivered" but you haven’t received your package:

  • Check with neighbors or building security.

  • Contact the shipping carrier.

  • If you still can’t find it, contact us at [your email], and we’ll assist you.


📦 Orders FAQs

1️⃣ How Can I Place an Order?

  1. Browse our collection and add items to your cart.

  2. Click "Checkout" and enter your shipping details.

  3. Choose your payment method and complete the purchase.

  4. You’ll receive an order confirmation email with your order details.

2️⃣ How Can I Check My Order Status?

You can track your order by:

  • Clicking the tracking link in your confirmation email.

  • Visiting our Order Tracking Page and entering your order number.

3️⃣ Can I Modify or Cancel My Order?

If your order hasn’t been shipped yet, you can:

  • Modify your order (change size, color, etc.).

  • Cancel your order for a full refund.

📌 Contact us within 24 hours after placing the order to request changes.

4️⃣ What If I Received the Wrong or a Damaged Item?

We’re sorry for the inconvenience! Please contact us at [your email] with:

  • A photo of the wrong/damaged item.

  • Your order number.

We will arrange a replacement or refund.

💳 Payments FAQs

5️⃣ What Payment Methods Do You Accept?

We accept:
✅ Credit/Debit Cards (Visa, MasterCard, American Express)
✅ PayPal
✅ Apple Pay & Google Pay
✅ Afterpay (Buy Now, Pay Later) (if applicable)

📌 All transactions are secure and encrypted for safety.

6️⃣ Why Was My Payment Declined?

If your payment was declined, please try the following:

  • Ensure your card details are correct.

  • Use an alternative payment method (e.g., PayPal).

  • Contact your bank to check for restrictions.

Still having issues? Contact us at [your email] for support.

7️⃣ Do You Offer Buy Now, Pay Later?

Yes! We offer Afterpay/Klarna/Shop Pay Installments (if applicable) for eligible orders. This allows you to split your payment into smaller, interest-free installments.

8️⃣ Will I Be Charged Any Additional Fees?

No hidden fees! The total amount shown at checkout is what you pay. However, for international orders, customs or import duties may apply.